FAQ
Frequently asked questions about VoiceStats.
Why isn't VoiceStats counting my voice time?
There may be a few reasons why your voice time is not being recorded. Please check the following situations:
Minumum 30 seconds
Make sure you have spent at least 30 seconds in a voice channel.
The member or channel might have been added to the filters.
The member or channel might have been added to the filters. If a member or channel is added to the filters, voice time will not be recorded. Use the /settings command to check the Member Filter and Channel Filter.
It might be an AFK channel
If your voice channel is an AFK channel, voice statistics will not be recorded in the AFK channel.
Which permissions does VoiceStats require?
View Channel
Required to view voice channels.
Send Messages
Required to respond to commands.
Embed Links
Required to send embeds.
Attach Files
Required to send statistic images and graphs.
Read Message History
Required to view and edit older messages.
Use External Emojis
Required for VoiceStats to use its custom emojis.
Can I change the time unit displayed in the statistics?
Yes, you can change the displayed time unit in the statistics from the /settings command.
Can I filter a member or a channel?
Yes, you can add a member or a channel to the filters from the /settings command.
What is VoiceStats default prefix?
VoiceStats' default prefix is: /
How can I add VoiceStats to my server?
Click here to invite VoiceStats to your server. For more help, click here.
Where can I vote for VoiceStats?
Click here to vote for VoiceStats.
Does time spent in the server's AFK channels count?
Time spent in the inactive (AFK) channel set in your server settings is not counted by VoiceStats.
VoiceStats commands are not visible/usable?
If the slash commands are not visible on a server where you added VoiceStats, you might not have added the bot correctly. Try re-inviting the bot to your server: Invite Bot. If you still cannot see the slash commands, ensure your server does not have more than 50 bots. Discord supports slash commands for up to 50 bots. If users on your server cannot see or use the bot’s slash commands, ensure the Use Application Commands permission is enabled in their roles.
If users on your server still cannot see or use the bot’s slash commands, go to the server settings under the Integrations section, select VoiceStats, and make sure the @everyone and #All Channels settings are enabled.
Server Stats and Server Graph Statistics Are Not the Same
For example, in the /server stats command, 10 unique users may appear over the last 30 days, while in the /server graph command, only 7 unique users may be shown. The reason for this is that the graph does not sum up all unique users during that time period; instead, it shows the number of unique users separately for each time interval on the graph. In the given example, if those 10 unique users were not in voice channels during the same time interval and at most 7 unique users were active at any given time, this discrepancy occurs. Therefore, this is not a bug.
My question isn't here, what can I do?
If your question isn't here, you can join our support server and ask in the help channel.
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